PRIVACY POLICY AND COOKIES HOME
1. Responsible for the Treatment
Responsible for Treatment: CreadoresXP Travel Agency S.Coop.
Postal Address: Avd. Jane Bowels, s / n, 29011, Málaga, Spain
Telephone: 666-456-7890
Email: creatadoresxp@gmail.com
2. Treatments
CreadoresXP Travel Agency only treats the personal data indicated below:
A. Data Collected through the website and the chat service
Purpose: Answer requests for information and contact sent through emails and contact forms and chat service on the website, improving our services by analyzing the browsing habits of the visitor to our website.
Conservation: The personal data of the interested party will be kept until the deletion is requested by the interested party and in any case for a maximum period of five years.
Legitimation: Consent of the Interested Party and legitimate interest for the information related to the user's browsing habits.
Recipients: The communication of personal data is not foreseen except in the cases established by a legal obligation.
Forms of Obtaining: The personal data that we treat has been obtained from the interested party.
The categories of data that are processed are the following:
- Identification data
- Contact information
- User IP and browser data
Specially protected data is not processed
B. Clients and Reservations
Purpose:
- We will process your data in order to manage the requested reservation and customer management.
- Preparation of a commercial profile to send you information adapted to your tastes and interests about our products and services, activities, promotions and news.
- Send you information of interest about hotel stays, cruises and complementary products or services.
- We will process your data for the purpose of prevention and fight against fraud so that repeated cancellations, non-payments or previous fraud attempts could generate additional payment requirements, special rates or even the denial or impossibility of making a reservation.
- We will process your data in order to offer you rates and payment conditions adjusted to your booking history.
- We will process your data in order to offer you the possibility of issuing opinions and evaluations about our services and your hotel stays.
Conservation: The data will be kept for 5 years. (Art. 1964 of the Civil Code)
Legitimation: Execution of the hotel reservation contract and legitimate interest
Recipients: The data obtained will be communicated in the following cases:
- To the banks or those responsible for the payment method chosen by the client.
- To the Wholesaler on behalf of whom the contracted reservation is made (CreadoresXP Travel Agency S.Coop. Avd. Jane Bowels, s / n, 29011, Málaga, Spain. Creadoresxp@gmail.com, telephone 666-456-7890)
- To the hotels where you have made your reservation.
- To third parties with whom you have contracted complementary products or services (transport, excursions, tickets for shows ... etc.)
- To the AEAT in compliance with the obligations of the immediate VAT information supply system (SII).
- In those cases in which the current legislation establishes it.
- If your reservation is made for hotels located outside the European Union, you must be aware that said reservation involves the international transfer of your data to companies located in that country that are necessary for the execution of your reservation or contracting.
- Likewise, we inform you that the data related to your email address may be processed on servers located in different countries outside the European Union, by the company Trustpilot (www.trustpilot.com) in order to express your opinions about purchases made on our website. You can consult more information about its privacy policy and the location of the countries where the treatment operations will be carried out at the following link (https://support.trustpilot.com/hc/es/articles/360000306528--C%C3% B3mo-we-protect-your-data-). These treatments are carried out in entities covered by guarantee mechanisms authorized by current legislation (eg. Privacy Shield Agreement)
Forms of Obtaining: The personal data that we treat has been obtained from the interested party.
The categories of data that are processed are the following:
- Identification data
- Contact information
- Collection data
Specially protected data is not processed
C. Personnel Selection
Purpose: Participate in the personnel selection processes of our company
Conservation: The candidate's personal data will be kept until deletion is requested by the interested party and in any case for a maximum period of two years.
Forms of Obtaining: The personal data that we process is obtained from the interested party through the resumes, forms or selection interviews that he / she carries out with us.
The categories of data that are processed are the following:
- Identification data
- Personal characteristics
- Academic data
- Data related to work history
Specially protected data is not processed
D. Events, contests, offers or promotions
Purpose: The personal data collected through the forms of participation in events, contests or promotions will be processed in order to manage the participation of the interested party in them.
Likewise, if you give us your consent, we will use the data provided, in order to send you information by post and / or electronically about Veturis Travel offers and promotions on hotel stays, cruises and complementary products or services.
Conservation: The personal data for sending information will be kept until the deletion is requested by the interested party. The rest of the information will be kept for a maximum period of three years.
Legitimation: The legitimacy of the treatment is based on the consent of the interested party provided during the process of collecting their data.
Recipients: No data will be transferred to third parties except legal obligation
Forms of Obtaining: The personal data that we treat has been obtained from the interested party.
The categories of data that are processed are the following:
- Identification and contact data
Specially protected data is not processed
E. Subscribers to the email list
Purpose:
- Send you information of interest about hotel stays, cruises and complementary products or services
- Preparation of a commercial profile to send you information adapted to your tastes and interests about our products and services, activities, promotions and news.
Conservation: The personal data of the interested party will be kept until the deletion is requested by the interested party.
Legitimation: Consent of the interested party
Recipients: The communication of personal data is not foreseen except in the cases established by a legal obligation.
Forms of Obtaining: The personal data that we treat has been obtained from the interested party.
The categories of data that are processed are the following:
- Identification data
- Contact information
Specially protected data is not processed
F. Subscribers to the email list subscribed prior to May 25, 2018
Purpose:
- Send you information of interest about hotel stays, cruises and complementary products or services
- Preparation of a commercial profile to send you information adapted to your tastes and interests about our products and services, activities, promotions and news.
Conservation: The personal data of the interested party will be kept until the deletion is requested by the interested party.
Legitimation: Legitimate interest of the controller
Recipients: The communication of personal data is not foreseen except in the cases established by a legal obligation.
Forms of Obtaining: The personal data that we treat has been obtained from the interested party.
The categories of data that are processed are the following:
- Identification data
- Contact information
Specially protected data is not processed
G. Suppliers
Purpose: Supplier management
Conservation: The data will be kept for 5 years. (Art. 1964 of the Civil Code)
Legitimation: Execution of the contract signed with the supplier
Recipients: The communication of personal data is not foreseen except in the cases established by a legal obligation.
Forms of Obtaining: The personal data that we treat has been obtained from the interested party.
The categories of data that are processed are the following:
- Identification data
- Contact information
- Goods and services supplied by the supplier
Specially protected data is not processed
H. User Registration
Purpose: Create a user profile for making and registering reservations on the website and managing the system of discounts, offers and loyalty based on the customer's reservation history
Conservation: The personal data of the interested party will be kept until the deletion is requested by the interested party and in any case for a maximum period of five years.
Legitimation: Consent of the interested party
Recipients: The communication of personal data is not foreseen except in the cases established by a legal obligation.
Forms of Obtaining: The personal data that we treat has been obtained from the interested party.
The categories of data that are processed are the following:
- Identification data
- Contact information
Specially protected data is not processed
3. Rights of the Interested Party
- You have the right to obtain confirmation on whether we are treating personal data that concerns you
- Interested persons have the right to access their personal data, as well as to request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes that were collected.
- In certain circumstances, the interested parties may request the limitation of the processing of their data, in which case we will only keep them for the exercise or defense of claims.
- In certain circumstances and for reasons related to their particular situation, the interested parties may object to the processing of their data. In these cases, your data will not be processed except for legitimate reasons or the exercise or defense of possible claims.
- In certain circumstances, you will have the right to receive the personal data that concern you in a structured format of common use and mechanical reading
You can exercise your rights through the means of contact indicated in this policy (email address or personally in our facilities), as well as obtain more information about your rights and access models for their exercise at the following web address:
https://www.aepd.es/reglamento/derechos/index.html
Likewise, we inform you of your right to file a claim with the Spanish Data Protection Agency if the request to exercise any right has not been correctly satisfied or if for any other reason you consider that your personal data is not being processed correctly. To do this, you can go to the following web address
https://sedeagpd.gob.es/sede-electronica-web/
4. Cookies
What are Cookies?
A cookie is a file that is downloaded to your computer when accessing certain web pages. Cookies allow a web page, among other things, to store and retrieve information about the browsing habits of a user or their team, manage user access to restricted areas of the web ... etc.
What type of cookies does this website use?
- Analysis Cookies: They are those that enable the monitoring and analysis of user behavior on our page. The information collected is used for the measurement of user activity on the web and the preparation of user browsing profiles, in order to improve the web, as well as the products and services offered.
- Personalization Cookies: They are those that allow us to adapt the navigation on our website to your preferences (eg, language, browser used, ... etc)
- Technical Cookies: These types of cookies allow the user to navigate through a web page, platform or application and use the different options or services that exist in it, such as, for example, controlling traffic and data communication, Identify the session, access restricted access parts, remember the elements that make up an order, carry out the purchase process of an order, make the request for registration or participation in an event, use security elements during navigation, store content for the diffusion of videos or sound or sharing content through social networks.
- Advertising Cookies: They are those that allow the effective management of the advertising spaces included in the web based on criteria such as the content or the frequency in which the ads are displayed.
- Behavioral Advertising Cookies: They are those that allow the effective management of the advertising spaces included in the web, based on the behavior of the users obtained through the continuous observation of their browsing habits, which allows the development of a specific profile for show advertising based on it.
- Own Cookies: They are those that we send to your computer or terminal from our website.
- Third Party Cookies: These are those that are sent to your computer or terminal from a domain or a web page that is not managed by us, but by another entity that processes the data obtained through cookies.
- Session Cookies: They are a type of cookies designed to collect and store data while you access our website.
- Persistent Cookies: They are a type of cookie in which the data is still stored in the terminal and can be accessed and processed for a certain period of time, and which can range from a few minutes to several years.
Who uses Cookies?
The cookies used on this website are used by the legal manager of this website and by the following services or service providers:
- Openx.net: It is a service for publishing own or third-party advertisements provided by Open Software LTD based on advertising cookies and behavioral advertising cookies. You can find more information about this cookie at https://www.openx.com/legal/privacy-policy/
- Casalemedia.com: It is a service of publication of own or third party ads provided by Casale Media inc based on advertising cookies and behavioral advertising cookies. You can find more information about this cookie at casalemedia.com
- Criteo.com: It is a service for publishing own or third-party advertisements provided by Criteo SA based on advertising cookies and behavioral advertising cookies. You can consult more information about this cookie at https://www.criteo.com/privacy/
- Google Analytics: It is a web analytics service that uses analysis cookies. You can consult the privacy policy of this service at this web address. https://www.google.com/analytics/learn/privacy.html?hl=es
- Tapad.com: It is a web service used to show ads based on your browsing history and interests that uses analytical cookies and behavioral advertising. If you want to know more information about how this cookie works, you can visit this web address http://www.tapad.com/privacy-policy/
- Adnxs.com: It is a service of publication of own or third-party ads provided by Appnexus INC based on advertising cookies and behavioral advertising cookies. You can consult the privacy policy of these cookies at the following web address http://appnexus.com/platform-policy
- Yahoo.com: It is a web service used to show ads based on your browsing history and interests that uses analysis and advertising cookies. If you want to know more information about how this cookie works, you can visit this web address https://info.yahoo.com/privacy/us/yahoo/opt_out/targeting/details.html
How can I deactivate or eliminate Cookies?
You can allow, block or delete the cookies installed on your computer by configuring the options of the browser installed on your computer. In the following links you will find additional information about the cookie configuration options in the different browsers.
- Internet Explorer: http://windows.microsoft.com/es-es/windows7/how-to-manage-cookies-in-internet-explorer-9
- Google Chrome: http://support.google.com/chrome/bin/answer.py?hl=es&answer=95647
- Firefox: http://support.mozilla.org/es/kb/habilitar-y-deshabilitar-cookies-que-los-sitios-we
- Safari: http://support.apple.com/kb/ph5042.
5. Version
This privacy policy is dated 02/10/2020 and any modification of its terms will be published on this website.